Data Privacy Statement
Technica Solutions are the ‘Controller’ of personal data you provide to us in order to carry out our IT support role. This likely includes names, addresses, email addresses and phone numbers, along with information about your organisation’s computer network.
Technica therefore decide how your personal data is processed and for what reasons. Personal data refers to information that could identify an individual either by the information alone or with other information in the data controller’s possession, or other information it is likely to come into possession of. The processing of personal data is governed by the Data Protection Act 1998 and the General Data Protection Regulation (“GDPR”).
Technica Solutions complies with its obligations under the Data Protection Act / GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
We may use your personal data for the following reasons:
- To provide ongoing computer, network and related IT support
- To administer customer records
- To manage employees and contractors To maintain our own accounts and records
We also use your personal data
- To send alerts and notifications related to your computer systems and networks
- To contact you for your opinions of current services or of potential new services that may be of interest
Data may also be held for lawful purposes, namely where:
- Processing is necessary under an IT Support contract, or to take steps to enter into an IT Support contract
- Processing is necessary for compliance with a legal obligation
- Processing is necessary to protect the vital interests of a data subject or another individual
- Processing is necessary for the performance of a task carried out in the customers interest or in the exercise of official authority vested in the data controller
- Processing is necessary for the establishment, exercise or defence of legal claims or where courts are acting in their judicial capacity
Processing relates only to existing customers and there is no disclosure to a third party without consent (except in cases of legal intervention, where we may be obliged by law to divulge such information).
Your personal data will be treated as strictly confidential and will be shared only with contacts you have specifically asked us to share data with. We will never share your data with third parties outside of Technica Solutions without your consent.
All personal data we process is processed by Technica Solutions employees on our servers or the servers of our cloud solution providers, all of whom are checked at least annually for their adherence to operating procedures (security practices, privacy policies, data location, data access) that fully meet or exceed GDPR requirements.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
Unless subject to an exemption under the Data Protection Act / GDPR, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which Technica Solutions holds
- The right to request that Technica Solutions corrects any personal data if it is found to be inaccurate or out of date
- Your right to request your personal data is removed where it is no longer necessary for Technica Solutions to retain that data
- The right to request that Technica Solutions provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, known as the right to data portability.
- The right to lodge a complaint with the Information Commissioners Office.
If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, we will provide you with a new notice explaining the new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
To exercise all relevant rights, queries of complaints please in the first instance contact the partner responsible for data protection, David Izen, by email at email@example.com.
You can also write to us at:
4 Hamilton Business Park
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.